High-quality products tailored for wholesalers and distributors worldwide.
China Loong Garden Tools Co., Ltd. supplies garden hand tools, power garden machinery, irrigation and watering equipment, cutting and pruning tools, lawn care products, garden accessories, spare parts, and OEM custom garden tools to international B2B customers. The following ordering process is intended to help importers, distributors, wholesalers, retailers, and brand owners communicate requirements clearly and complete their orders efficiently.
Please send us an inquiry with the product name, model, reference photo, or intended application. Whether you require digging tools, cultivators, lawn mowers, hedge trimmers, sprayers, watering equipment, garden tool kits, cable ties, or replacement parts, detailed information will help us recommend a suitable product and prepare an accurate quotation.
Where applicable, please include the following details:
OEM and custom product requests are evaluated according to the product structure, materials, specifications, tooling needs, branding, packaging, and order quantity. Please provide drawings, artwork, samples, or clear reference images when available. We may contact you to clarify technical details before confirming feasibility.
Our quotation will be prepared according to the confirmed requirements and may include the product price, applicable minimum order quantity, sample or tooling costs where required, packaging details, trade terms, estimated production schedule, and quotation validity. Freight and other destination-related charges will be stated separately when available or calculated after the shipping information is confirmed.
Prices may change if specifications, quantities, raw materials, packaging, delivery terms, or other order conditions are revised. Any updated price will be submitted for approval before the order proceeds.
Samples may be arranged for product evaluation or customization approval, subject to product availability and technical requirements. Sample costs, customization charges, and courier fees will be confirmed before preparation.
For customized orders, production may require approval of drawings, artwork, colors, labels, packaging layouts, or a pre-production sample. Colors shown on screens or printed documents may differ slightly from physical materials, so physical samples or agreed color references should be used when exact color matching is important.
An order is considered confirmed after both parties have agreed on the commercial and technical details and the required payment or other agreed purchasing conditions have been completed. Depending on the order, confirmation documents may include a quotation, purchase order, proforma invoice, specification sheet, artwork approval, packing requirements, or other written records.
Before confirmation, please review all details carefully, including:
Requests to change a confirmed order are subject to review. Changes may affect pricing, tooling, packaging, production progress, or delivery arrangements, especially if materials have already been purchased or production has started.
Payment terms are agreed according to the order value, product type, customization level, production requirements, and history of cooperation. The applicable payment method, currency, timing, bank details, and any staged payment arrangement will be stated in the relevant quotation or proforma invoice.
Production and shipment scheduling may depend on receipt of the agreed payment and completion of required approvals. Customers should use only the payment details shown in verified commercial documents. If a request is received to change bank information, please confirm it with our authorized contact through a separate, established communication channel before making payment.
Bank fees, taxes, import duties, customs charges, and destination costs are handled according to the agreed trade terms and the regulations of the destination country.
After order confirmation, China Loong Garden Tools Co., Ltd. will arrange materials and production according to the approved specifications. The production schedule depends on product complexity, order quantity, material availability, customization, packaging, and factory scheduling. Estimated timing will be communicated for each order and remains subject to final confirmation.
Relevant production updates, photos, or approval requests may be provided when appropriate. Products are checked against the confirmed order requirements during production and before shipment. Inspection criteria should be agreed in advance if the buyer requires specific sampling standards, third-party inspection, testing, or additional documentation.
If a third-party inspection is requested, the scope, timing, inspection agency, and related costs must be confirmed before the inspection is arranged. Shipment may be scheduled after the required inspection or final approval has been completed.
Standard export packing or customer-specified packaging may be used depending on the product. Available options can include cartons, retail boxes, color sleeves, labels, manuals, protective materials, palletized packing, and other suitable arrangements. Packaging for sharp tools, machinery, irrigation products, accessories, and spare parts will be selected according to the product characteristics and transportation requirements.
Custom packaging, branded materials, barcodes, warning labels, multilingual instructions, or retailer-specific carton marks must be submitted and approved before production. Additional packaging requirements may affect the quotation, minimum quantity, packing dimensions, and production schedule.
Orders may be shipped by sea, air, rail, express courier, or another agreed logistics method, depending on shipment volume, weight, destination, urgency, and product characteristics. The selected Incoterm, port or place of delivery, freight arrangement, and required shipping documents will be specified in the order documents.
Any delivery date provided before shipment is an estimate based on the information available at that time. Transit time may be affected by carrier schedules, customs procedures, port conditions, weather, peak-season demand, or other circumstances outside the supplier’s direct control. We will communicate relevant updates and assist with shipping documentation according to the agreed terms.
The buyer is responsible for providing accurate consignee details, contact information, import instructions, and any destination-specific documentation requirements in sufficient time. Additional expenses resulting from incorrect or incomplete information may be handled according to the circumstances and agreed trade terms.
Upon receiving the shipment, please check the number of packages, carton condition, product quantity, model, and visible condition against the packing list and order documents. If external damage or missing packages are found, record the issue on the carrier’s delivery document and take clear photographs before unpacking whenever possible.
Any product discrepancy, transit damage, or quality concern should be reported promptly with the order number, item details, affected quantity, photos, videos, packaging information, and a clear description of the issue. This information allows us to investigate efficiently and discuss an appropriate solution.
Our team provides order-related support for product identification, assembly or use information, accessories, replacement parts, and follow-up purchasing. For powered garden machinery or products with replaceable components, please provide the model, serial or batch information where available, and clear photos of the relevant part.
After-sales cases are reviewed according to the confirmed specifications, supplied evidence, product condition, usage, storage, transportation records, and order terms. Where responsibility is established, the proposed resolution may include technical guidance, replacement parts, replenishment with a future shipment, or another mutually agreed solution, depending on the nature of the issue.
All important product specifications, customization approvals, pricing, payment terms, and delivery conditions should be confirmed in writing. The latest approved quotation, proforma invoice, purchase order, specification, or artwork will be used as the reference for order execution.
To request a quotation or begin an order, please send your product list, required quantities, specifications, customization files, destination, and preferred delivery terms. China Loong Garden Tools Co., Ltd. will review the information and respond with the next steps for product confirmation, quotation, sampling, and order processing.
China Loong Garden Tools Co., Ltd. manufactures and supplies garden hand tools, outdoor power machinery, watering equipment, storage products, accessories, and spare parts. We support distributors, retailers, and importers with standard products and flexible OEM, ODM, and customization services.